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The most common causes of these error messages are detailed below. We are also interested in hearing from you if any of the above methods fixes your login problem so that we can find the root cause and fix the problem.When browsing a website that is database driven, requires a login, or is secured, you may see a "Session Expired" or "Session Has Expired" error. If none of the above methods work for you, please contact us so we can look into the issue further. Also, if the clock of your phone is off by more than 2 minutes, 2FA may not work properly, so you want to make sure the time is set properly on your phone (or sync the time with the network automatically). Try to log in using one of the emergency recovery codes that we provided when you set up 2FA.
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If you have two-factor authentication (2FA) enabled, it could also be a problem with your 2FA code generating device.
Two Factor Authentication (2FA) IssueĮxisting Proton Mail users have the ability to secure their account with 2FA.
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Keep in mind that resetting your login or mailbox password will make all of the previous messages in your Proton Mail inbox unreadable. If is also possible to reset your mailbox password if you are still using two-password mode in Proton Mail. You can reset your Proton VPN account by password by resetting your Proton Mail login password, since the two accounts share credentials. The following instructions apply if you used your Proton Mail account to get Proton VPN: The recovery email address is the email address you provided when you signed up for Proton VPN. If you have a recovery email address linked to your account, you can also try resetting your password. Sometimes, plugins may disable some of these features. To access the browser based Proton VPN Dashboard in your browser, Proton Mail will not work unless Javascript, Session Storage, and Cookies are enabled. Make sure Javascript, Session Storage, and Cookies are enabled You can report problematic extensions to us here. If this step allows you to login, please try deactivating each extension one at a time and then test logging in to identify which extension is causing the problem. If you are still having trouble logging in, please try logging in through the “Private” or “Incognito” mode of your browser (Safari excluded) or deactivating all extensions.
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Instructions for how to clear your cache can be found here. To fix this, try clearing your browser cache and then restarting the browser. Sometimes, problems are caused by corrupted browser cache. If this solves the login problem for you, please let us know by reporting a bug so we can make Proton VPN compatible with your original browser. If it is the latest version, please try logging in on a different browser to see if that fixes the login problem. If you are having trouble with your current web browser, please make sure it is updated to the latest version. Proton VPN does not work with Safari’s Private Mode because certain browser technologies we require are disabled by Safari in private mode.
This is the default mode on some devices. Safari – Ensure your browser is not set to “Private” mode. If you have trouble logging in, please try the following: Disable Private Mode (Safari) Existing Proton Mail users can use their Proton Mail username and password to log in directly, as the Proton VPN Dashboard and Proton Mail share the same credentials.
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To log in to Proton VPN Dashboard to download configurations, manage your subscription or change your account details, go to:Īnd log in with the Proton username and password which you chose when signing up for Proton VPN. Common Proton VPN Dashboard Login Problems If you have trouble logging in with an OpenVPN application, please visit this page. If you are connecting to Proton VPN using a third party OpenVPN application, you need to use your OpenVPN Username and Password which can be found in the Proton VPN Account Dashboard in the ‘Account’ tab.
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If you have trouble logging into the Windows VPN application, please visit this page.
If you are logging into our Windows VPN application, you need to also use your Proton Username and Password.
If you are having trouble logging into the Proton VPN account Dashboard, you can find solutions in the next section of this article. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the Proton VPN Dashboard () and sign in using your Proton Username and Password (if you are a Proton Mail user, this is the same as your Proton Mail login). There are many ways to log into Proton VPN. If you are having trouble logging into Proton VPN, here are a couple common causes and solutions.
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